Frequently Asked Questions

Common questions about our windows, doors and secondary glazing

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Frequently Asked Questions

General Questions

We are a Birmingham-based family firm covering Bromsgrove, Solihull, Worcestershire, Telford, Staffordshire and the wider West Midlands. If you are not sure whether you are in our area, give us a call on 0121 426 1275 and we will let you know.

Heritage Windows and Doors is a family business run by Rory Townsend alongside his two sons. Rory spent around 30 years in the trade with a long-established local firm before setting up Heritage, so the business is young but the experience behind it runs deep.

Yes. We are CERTASS registered, which is a recognised Competent Person Scheme for window and door installation, so our work meets the required building regulation standards. We also build on Deceuninck profiles, a premium and widely trusted uPVC system.

Yes. Every quote starts with a free, no-obligation home survey so we can measure up properly and understand exactly what you need. You then get a clear, honest price with no pushy sales and no hidden extras.

You will. We are a small family team, so the people who survey your job are the people who fit it. There are no subcontractors and no call centres, just Rory and his sons doing the work themselves.

Our standard hours are Monday to Friday, 08:00 to 18:00. We are happy to arrange a survey at a time that suits you within those hours.

We build our uPVC windows on Deceuninck profiles, a premium uPVC system known for its strength, thermal performance and clean, durable finish.

As a guide, our uPVC windows typically range from around £400 to £800 per window. The exact price depends on the size, style, colour and glazing you choose. We give you a fixed price after a free survey.

Yes. We fit energy-efficient, A-rated glazing options as standard, which help keep the warmth in, cut your energy bills and reduce outside noise.

Absolutely. There is a wide choice of styles, colours and finishes, so we can match the windows to the character of your home. We will show you the options at survey.

uPVC doors are available in a variety of styles, colours and finishes that best complement your home's aesthetic, from classic panelled designs to clean, modern looks.

Our uPVC doors typically range from around £750 to £1,000 fitted, depending on the style, glazing and hardware you choose. You get a clear, fixed price after a free survey.

Every uPVC door comes with quality multi-point locking as standard, and we hang and align each door ourselves so it seals and locks smoothly and securely.

Yes. uPVC doors are weather-sealed and need very little upkeep. An occasional wipe down is usually all it takes to keep them looking smart for years.

A composite door combines several materials with an insulated core, giving you the solid feel of a timber door with the warmth, security and low maintenance of a modern door.

Composite doors typically range from around £1,400 to £2,000 fitted, depending on the style, glazing and hardware. We confirm the exact price after a free survey.

Our composite doors are fitted with high-security multi-point locking as standard, so you get strong, reliable security built into the door.

Yes. There is a broad range of colours, glazing options and hardware finishes, so we can match the door to the character of your property, whether it is period or modern.

Bi-fold doors typically range from around £3,000 to £6,000 depending on the size, number of panels and specification. We give you a firm price after measuring up.

Yes. We supply bi-folds in both uPVC and aluminium, in a range of colours and configurations, and we will advise on the best option for your opening and budget.

They are. We generally advise against fitting an outside handle, which gives a much better finish and also makes the doors harder to break into, along with quality locking built in.

That depends on the width of your opening and how you want the doors to stack. We will talk through the configurations at survey so the doors suit how you use the space.

Aluminium is very strong, so the frames can be slim while carrying large panes of glass. That gives you a sleek, modern look with maximum light and minimal sightlines.

Yes, very slim and with a very smooth finish. Slim aluminium frames are a popular choice for contemporary extensions and renovations.

As a guide, aluminium windows start from around £800 and aluminium doors from around £2,000, depending on size and specification. We confirm the price after a free survey.

Modern aluminium is thermally broken, which means it performs well on efficiency while still giving you those slim, strong frames. You get the look without a cold, draughty compromise.

Yes. A roof lantern or skylight drastically increases the natural light in a room, which makes the space feel bigger, brighter and more open, especially in extensions and kitchens.

Roof lanterns and skylights typically range from around £2,000 to £6,000 depending on the size and glazing. We give you a clear price after assessing the roof and the room.

Yes. We supply and fit pitched roof lanterns and flat glazed skylights, sized and specified to suit your roof and the room below.

A rooflight is only as good as its installation, so we make sure the opening is properly formed, insulated and sealed for a weathertight, warm finish with no cold spots.

It most definitely reduces the noise coming through older single-glazed windows. It also helps with energy bills and keeps more of the warmth inside the property.

Yes, very slim and with a very smooth finish. The units sit discreetly inside your existing window reveal, so they are barely noticeable.

Yes, that is the whole point. Secondary glazing fits on the inside of your existing windows, so the originals stay exactly as they are, which is ideal for period, conservation and listed properties.

Secondary glazing typically ranges from around £150 to £1,000 per window depending on the size. It is a cost-effective way to cut noise and draughts without replacing your windows.

No. Crittall is a separate manufacturer and we are not affiliated with them. Ours are made-to-measure aluminium doors in the same slim black-framed style, which people often search for as Crittall-style or industrial-style doors.

Single doors start from around £1,200. The final price depends on the size of the opening, whether you want a single door, a double or a bespoke screen, and the glass you choose. We measure up and give you a firm price before anything is ordered.

Usually yes. We survey the opening first, because internal openings in older houses are rarely square, and the doors are then made to the sizes we have taken.

Yes. Clear glass keeps the light and the view through, frosted keeps the light but not the view, which suits bathrooms, cloakrooms and offices. You can mix the two across a set.